ZenFone 9 randomly restarts

[HelpingHand]

Hi all,
I bought an Asus ZenFone 9 from the UK online store. I started to migrate the apps from my old phone to the zf9 and once I finished I started to use my new ZenFone 9 as my main phone. However, I noticed around 3 dso that when i wentato unplug a fter charging the phone it looked as if it has been restarted. I thought it was a software update that somehow just did that so I didn't pay attention but then it repeated again and again every day since.

I started paying attention to it and started trying to disable certain features to see if that made a difference: disabled mobile data, left everything on and now I'm on airplane mode with WiFi on.

I upgraded to the latest version that was pushed some days ago hoping that it would magically solve the issue but... it didn't!

I quick Google Search revealed that sadly this issue is not that uncommon, and has already happened in the UK and Germany to other ZenFone 9 owners.

Is this a hardware problem? Is there a fix or a patch other than simply perform a factory reset and keep seeing the same issue? Can please someone from Asus look into this issue?
Plehank youase tell us some basic information before asking for help:
Model Name: ZenFone 9
Firmware Version: WW_32.2040.2040.23
Rooted or not: no
Frequency of Occurrence: every day
APP Name & APP Version (If your issue relates to the app): not related to an app
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Scenario: use the phone as usual, leave the phone idle a few times a day, at some point, when you try to use the phone after it sat idle for some time you'll notice that it had restarted because you'll be asked to enter your password again and about/ status will show an up time of just a few minutes

[andreas_r]

A quick update to my case, got the phone back a few days ago.
They could not replicate the issues that I have been having but they did replace the motherboard as a preventive/proactive measure. And that seems to have done the trick, I have now had it running 3 nights without reboots 🙂 So in my case that seems to have done the trick.

Merry Christmas 🙂

[HelpingHand]

andreas_r

A quick update to my case, got the phone back a few days ago.

They could not replicate the issues that I have been having but they did replace the motherboard as a preventive/proactive measure. And that seems to have done the trick, I have now had it running 3 nights without reboots 🙂 So in my case that seems to have done the trick.

Merry Christmas 🙂

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this was exactly my case and what I have been suggesting for several weeks now and mentioned again here, thank you for confirming that it had also worked for you, what firmware version are you running at the moment (after having the motherboard replaced)?

[andreas_r]

HelpingHand

https://zentalk.asus.com/en/discussion/comment/242665#Comment_242665

this was exactly my case and what I have been suggesting for several weeks now and mentioned again here, thank you for confirming that it had also worked for you, what firmware version are you running at the moment (after having the motherboard replaced)?

View post

At the moment running Android 13, ww_33.0804.2060.65
Feels like there might a batch of faulty components somwhere, and if that is the case it should be possible to find out what devices are affected. Well if the production is monitored and tracked in detail so it is possible to see and follow the assembly process on that level.

[queenlinda666]

I Still haven't received A13 update either... Any news on that?

[WeightlessDogs]

Where do I submit a Log Tool recording? I've seen others PM a moderator with a Google Drive link, but I don't see a message option in moderator's profiles.