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Star I

ZENFONE 9 Issues:

1. Camera not working.

2.Fingerprint not working. (Can't register/add new fingerprint.

3.Battery Draining even at Ultra Power Mode.

4. Restarting frequently.

This all happened after system update last June 2023. Already tried reset/erase on recovery mode. Also tried downgrading to Android 12.

This is not rooted and been using for 4 months.

What have you done Asus??!!


Rising Star II

Have you contacted the official Asus technical service in your country?

If it has 4 months it is under warranty.

From Zenfone 9 (16x256)@Android 13 > 33.0804.2060.204
(I apologize for my Bing English...)


Hey @YeHeY,
Could you please elaborate on the issue you are experiencing with the camera? Is the app not working? Or the camera is unresponsive?

Also, could you please share a screenshot of the fingerprint settings and battery usage?
As for the restart issue, could you please share a log file?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

My Zenfone 9 camera also not working, tried force stop, clear cache, clear data, safe mode still have issues..  


General case log

Sometimes i can enter the camera app, take video or photos, but after like 2-3 minutes, the camera starts to freeze and black screen.. when freeze or black screen occurs, the flashlight will also turned off when camera freeze / black screen, and turn on again on itself when the freeze / black screen is over.. when freeze does not occur, when i take a picture, sometimes it doesn't save the picture that i have taken.

this occured since the latest system update 

Almost the same thing  that what is happening on my zenfone considering that its just my backup phone almost sitting the whole day in my room.. I wonder if I can return it back to Asus.. Updates should do improvements but it only **bleep** up the phone..