Unable to view notifications with locked screen

[billytys]

Hi new zenfone 9 user, so far have experienced another issue, not sure if anyone else had it.
With Always on display turned on, when notifications comes in, I'm unable to double tap to wake/unlock to view the notification.
Even with Google maps running, once screen is turned off, double tap to wake doesn't work.

[Mansi_ASUS]

Hey,
Check if there are any new updates to be installed, and if that fails to resolve the issue then here are some of the things you can try-
Check your app permissions: Go to settings>Apps & Permissions>Notifications on Lock Screen>Show conversations, default, and silence
Check the custom restrictions: Go to settings>Apps & Notifications>Do not disturb>Display options for hidden notifications>Custom restrictions>Don't wake for notifications
Enable double tap to wake-up: Go to settings>Advanced (Gestures)>Double tap to wake-up
If none of this work then the last resort would be to reset the phone.

[ASUS_Bot]

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