Sim Card

[Aminrochman83]

I have a Zenfone 9, suddenly SIM card 2 is sometimes read, sometimes not after I restart it, sometimes it appears and sometimes it doesn't appear, is this the latest system bug? I updated it 2 weeks ago and is there anyone here who has the same case?

#zenfone9

[Mansi_ASUS]

Hey @Aminrochman83,

Please mention the name of your network provider. Also, does the second SIM work fine in other devices?
 

[Aminrochman83]

thank you for responding
Name provider is M3 indosat  sim turns on on another device, I've followed the recommended steps from the Asus community and the final step is to do a reset and it's the same, sometimes the network is gone then I restart it, there's another one, sometimes it restarts several times and the network still doesn't appear

[Mansi_ASUS]

Hi @Aminrochman83,

Can you please share a log for the issue?

Please follow the below steps to enable the built-in log tool (Bug reporter).

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

[WayneF11]

Hi, AarpMembership 

For your Zenfone 9 SIM card issue, try cleaning the SIM card’s metal contacts with an eraser and reinstalling it. If the problem persists, consider contacting ASUS support for potential repair or replacement.