cancel
Showing results for 
Search instead for 
Did you mean: 

Phone call quality issue

dzaqsson
Star I

Hi

Please help me with a problem with very bad phone call quality. I suspect that it may be related to the speaker.

During a phone call, I can hear noise/crackling when my caller is speaking. He can hear me very well, but his voice is mixed with a strange noise. This noise does not occur when the caller is not speaking - it occurs when the caller is speaking.

This problem does not occur when I talk through connected headset. This may suggest a problem with the configuration of the phone speaker. When listening to music or watching movies, good quality sound comes out of the speakers. Only during a phone call is there a strongly disturbing noise.

I made calls using two different SIM cards belonging to two different mobile operators. The same problem occurs each time.

The phone is new, bought 2 weeks ago.


Zenfone 9

Android 13

WW_33.0804

2 REPLIES 2

Mansi_ASUS
Moderator
Moderator

Hey @dzaqsson,

Can you please share the FW version?

33.0804.2060.204