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Mobile Hostpot Bug

ferizan
Star II

Model Name: Zenfone 9

Firmware Version: 34.0304.2004.87

Rooted or not: Not rooted

Frequency of Occurrence: Everytime

Everytime I turned on my hotspot, and I checked in every device, even PC or laptop, I cant find my mobile hotspot after I updated to Android 14.

I tried everything I could, and still cant find my hotspot on every device.

Hope Asus will fix this.

#Zenfone #Bug #Hotspot #Wifi

4 REPLIES 4

Mansi_ASUS
Moderator
Moderator

Hey @ferizan,

Can you please share the log?

Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Phone, mobile networks, and signal”
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

Adrian82
Star III

Same issue here. I can't find my mobile hotspot 5ghz after I updated to Android 14, even used QR code still can't connect.

Hi @Mansi_ASUS , here's sample log: https://drive.google.com/drive/folders/1p21VnwZcmv7JAgOgIZHAJ15JNfjEpOvo?usp=sharing

 

Mansi_ASUS
Moderator
Moderator

Hey @Adrian82,

Thank you for sharing the log. I have submitted it to the R&D department. I'll get back to you with more information as soon as I hear from the R&D.