GPay (partially) broken, unable to use it for public transport

[darklajid]

Hi.
One week in, converted to the Zenfone 9 from a Pixel device. Both are updated to the latest software, OS and apps. For GPay this means I'm on 159.1.1 (the latest at the time of this writing).
With the Pixel I can
Pay at supermarkets, restaurants, you name it. The default payment terminal? Works
Pay for public transport in Singapore, bus and train services: You check in and check out, done
With the Zenfone I can
Pay at supermarkets, restaurants, you name it. The default payment terminal? Works
BUT I cannot pay for public transport. The gantries for train services refuse the payment with "Invalid card" and the bus terminals say something along the lines of "Please select a valid card". This is ... annoying. Annoying enough for me to potentially give up on the phone as a daily driver, because I need this All. The. Time.
Now, by process of elimination, this isn't a problem of
My bank card. It works as a physical card (if I bring it along) and it's the same card registered on both the Pixel and my Zenfone 9
The local infrastructure in Singapore: It works for everyone else, works with the Pixel, works with the physical card, doesn't work with my Zenfone 9
The GPay version: The version is the same across my devices
This leads me to the conclusion that there's something broken in the NFC support on my device, whether it's hardware issues or an (ASUS related) software problem.
Any idea how this could be tracked down and (hopefully) fixed? Being unable to get around my city without bringing my wallet is a hugely annoying issue and enough to regret the Zenfone 9 purchase if it stays unfixed..

[darklajid]

esp2002

So I live in Singapore and have been able to use it at shops and on buses. I am currently on Gpay 160.1.1(arm64-v8a_release_flutter) and on system update 32.2030.2030.26. Mind you, when I tapped my phone, the bus terminal said simplygo(I did register with them a long time ago but am unsure if this is the reason it works.)

I had this issue with zenfone 8(both shops and buses didn't work) and couldn't resolve it. Brought it to asus service center, they ran all the standard hardware tests including nfc and everything passed. They weren't able to help further.

Try updating to the latest gpay. If that doesn't work try what @Kris_ASUS said and download google wallet. I already had that in my phone.

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Same versions here, also signed up with SimplyGo (hopefully shouldn't matter) and I do have Wallet installed (for - say - my vaccination cert among other things).

[darklajid]

Danishblunt

https://zentalk.asus.com/en/discussion/comment/226646#Comment_226646

This is probably the solution. Google pay is the old version. Wallet is the new version, I assume its because google is slowly phasing out google pay. Hence its not updated with the newest NFC security things. I assume the NFC works very different in busses to avoid people stealing your money with card readers.

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Google Pay isn't the old version. In some countries - like Singapore - GPay (note the spelling) is a different app that allows peer to peer payment. Like Venmo (as far as I know) in the US: You can just send your buddy X dollars for the beers he just paid.
In other words: GPay(!) and Wallet (both installed on my device) are doing different things and are both supported here. As of now there's no plan to replace GPay that I know off, Wallet is for tap-to-pay (and replaces that part of GPay?) and secure document storage (say .. IDs or my covid vaccination cert), but cannot send money peer to peer style.

[darklajid]

Kris_ASUS

https://zentalk.asus.com/en/discussion/63156/gpay-partially-broken-unable-to-use-it-for-public-trans...

Hi,

What if you install Google Wallet and try again?

https://play.google.com/store/apps/details?id=com.google.android.apps.walletnfcrel&hl=en_us

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Wallet was already installed alongside GPay (see my comment above why both are required/why I have both installed)

[darklajid]

Mansi_ASUS

Hello @darklajid,

Today I got a reply from the R&D team to look further into this matter we require some internal logs and I wonder if you could help us with this.

Please follow the below steps to enable the built-in log tool (Bug reporter).

1.  Open “Calculator APP”

2.  Enter “.19595+=”

3.  Select the Log type according to the issue you want to capture. “General cases” will work for most issues.

4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

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Please send me the log as a PM and I will make sure that the R&D team gets it ASAP. 😃

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Now this might just me being stupid, but I am unable to find a way to send you a PM. The logs are available on GDrive by now - how do I share the link?

[Danishblunt]

darklajid

https://zentalk.asus.com/en/discussion/comment/226652#Comment_226652

Google Pay isn't the old version. In some countries - like Singapore - GPay (note the spelling) is a different app that allows peer to peer payment. Like Venmo (as far as I know) in the US: You can just send your buddy X dollars for the beers he just paid.

In other words: GPay(!) and Wallet (both installed on my device) are doing different things and are both supported here. As of now there's no plan to replace GPay that I know off, Wallet is for tap-to-pay (and replaces that part of GPay?) and secure document storage (say .. IDs or my covid vaccination cert), but cannot send money peer to peer style.

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Interesting, here in denmark we have something called Mobilepay which does exacly what Gpay does in your country, hence we don't have GPay here and I was not aware of the difference.

I think youd be better off writing a support ticket at google, since its probably on their side of things. I don't think ASUS can give you much insight.