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ZenFone 8 wifi broke, repaired, now speakerphone mic not working

Star I
So my ZenFone 8 wifi died on me in less than a year and I sent it for repair. Took 3 weeks and now that it is back in my hands, the speaker phone mode is not working. The mic is not working as the person on the other side can’t hear me at all.
Is the a typical issue with this phone? Do I have to send the phone back for repairs?
How is this a premium phone that can break down in so many ways. None of my previous smartphone ever broke down.

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Rising Star II
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