ZenFone 8 seems to be bricked. I have no idea what to do.

[idris3396]

So, I was using the phone as usual and all of a sudden, the screen went black/blank as if the phone had been turned off.
The next thing I know, the phone boots up to this screen.


I searched online and found that my phone has possibly been bricked. This used to happen with ROG Phone 2. I found a few videos online showing how to fix this in ROG Phone 2 however, I couldn't find anything for the ZenFone 8.
I did find a Reddit post where another user had faced this exact same problem with their ZenFone 8 as well.
Link to the post: https://www.reddit.com/r/techsupport/comments/owelrj/bricked_zenfone_8/
I have no idea what to do now. I bought this phone in July.
I would really appreciate some help.
Thank you!

[idris3396]

abhineet150

https://zentalk.asus.com/en/discussion/comment/181497#Comment_181497

Does your smartphone has any universal warranty.

because I am aware of this that Asus India service centre won't support mostly if you don't have a universal warranty in your device, if you had bought it from some different country online shop or got it via some person

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I have been told that the warranty cannot be claimed in India as I've imported the phone. Also, since the phone is not yet launched in India, the local ASUS Service Centre cannot help me either.
Even if I had a valid warranty in India, the local service centre would still not be able to help me as the phone is not yet launched in my country.

[Danishblunt]

idris3396

https://zentalk.asus.com/en/discussion/comment/181656#Comment_181656

I have been told that the warranty cannot be claimed in India as I've imported the phone. Also, since the phone is not yet launched in India, the local ASUS Service Centre cannot help me either.

Even if I had a valid warranty in India, the local service centre would still not be able to help me as the phone is not yet launched in my country.

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It honestly sounds like 1 of 2 things, either storage got completely deleted due to shock or storage is dead. It isnt that unusual for flash memories to lose data if they get shocked or have sudden power failure causing corruption, since there are no EDL firmware's or such around for the ZF8 as far as I'm aware there is no way for you to fix this issue. At this point only the mods could possibly provide you with the tools needed to do a proper flash.

[Saifuddin]

idris3396

https://zentalk.asus.com/en/discussion/comment/181656#Comment_181656

I have been told that the warranty cannot be claimed in India as I've imported the phone. Also, since the phone is not yet launched in India, the local ASUS Service Centre cannot help me either.

Even if I had a valid warranty in India, the local service centre would still not be able to help me as the phone is not yet launched in my country.

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Is you device showing and charging logo when you connect the charger and if not than keep the charger connected for 30 min than press power+ volume up for 30seconds and maybe you will boot in bootloader, let us know what happens

[idris3396]

Danishblunt

https://zentalk.asus.com/en/discussion/comment/181814#Comment_181814

It honestly sounds like 1 of 2 things, either storage got completely deleted due to shock or storage is dead. It isnt that unusual for flash memories to lose data if they get shocked or have sudden power failure causing corruption, since there are no EDL firmware's or such around for the ZF8 as far as I'm aware there is no way for you to fix this issue. At this point only the mods could possibly provide you with the tools needed to do a proper flash.

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Yeah, maybe. Now even I am starting to wonder if this is a hardware issue. I agree with your point about flash memories however, I've never had that issue with any of my previous devices nor do I know anyone who had their phone's storage get randomly corrupted. I have no idea what's going on with my device.
This isn't something I expected from a flagship device from a company like ASUS.
I just got an email from ASUS India's technical team and they stated that they cannot help me as the device is not yet launched in India. I honestly don't know what to do. There is no confirmed launch date available for India so I am not even sure how long I'll have to wait.
I cannot even send the phone back to Hong Kong, where I imported it from. I paid over $300 in import fees and I'll be required to pay the same again once the repaired phone is sent back to me. That is simply not an option.
ZenFone 8 is literally the only device that I know of with flagship specs in a compact form factor. ZenUI also provides a near Stock Android experience. This is the primary reason why I purchased and imported the device.
I hate to say it but I am kinda regretting the decision right now.

[idris3396]

Saifuddin

https://zentalk.asus.com/en/discussion/comment/181814#Comment_181814

Is you device showing and charging logo when you connect the charger and if not than keep the charger connected for 30 min than press power+ volume up for 30seconds and maybe you will boot in bootloader, let us know what happens

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Thank you for the suggestion.
However, I've tried that several times but to no avail. The device doesn't show the charging logo. It only boots into the 'ramdump' screen. I can't access the bootloader at all.
My phone does show up as Qualcomm HS-USB QDLoader 9008 on my PC so if I had access to the raw firmware files that are required in the EDL mode, I can even try flashing them on my own. However, I was not able to find it anywhere on the internet. I have been searching for the past 3 days but haven't been able to find anything.