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Zenfone 8 died and not charging

rpaulojade
Star III

Phone just recently died should be around 3 years from purchase this November. Won't charge or anything. 

The only thing that happened recently that could've affected this is  either me updating to latest software or accidental battery drain overnight.

5 REPLIES 5

Falcon_ASUS
Moderator
Moderator

@rpaulojade 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

Based on the asus website my phone should be already out of warranty but if this is due to a system update would the fix be free of charge since it is caused by asus and not the user?

rpaulojade
Star III

bump