Zenfone 8 crashes while making calls with wired earbuds
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05-18-2022 11:03 AM
I've encountered a repeatable issue with using wired earbuds to make and answer phone calls. The call will start, and then within a couple minutes the phone will crash and reset. If I try and call back after the phone resets it seems to work. I've had this happen at least 5 times, even on the latest version (WW_31.1010.0410.61)
4 REPLIES 4
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05-19-2022 04:15 AM
I have the same problem!!!
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05-23-2022 09:19 AM
Hi @purple7q
We apologize for the inconvenience this has caused. Can you please share the log by following these instructions:
Open calculator
Input ".19595+=" to enable logtool
Tap "Generate" of “Phone, mobile, networks, and signal” issue type
Try to reproduce the issue
After you encounter the issue, repeat steps 1&2
Tap "Finish and Share"
Wait for a couple of minutes, the system will notify you once the log is complete.
Share the log to Google Drive and provide the URL to us.
Thank you so much!
We apologize for the inconvenience this has caused. Can you please share the log by following these instructions:
Open calculator
Input ".19595+=" to enable logtool
Tap "Generate" of “Phone, mobile, networks, and signal” issue type
Try to reproduce the issue
After you encounter the issue, repeat steps 1&2
Tap "Finish and Share"
Wait for a couple of minutes, the system will notify you once the log is complete.
Share the log to Google Drive and provide the URL to us.
Thank you so much!
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05-24-2022 05:28 PM
Hi @@purple7q
Have you had a chance to collect the log from your phone? The instructions are above. Thank you!
Have you had a chance to collect the log from your phone? The instructions are above. Thank you!
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06-28-2022 11:33 AM
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