Zenfone 8 crashes while making calls with wired earbuds

[purple7q]

I've encountered a repeatable issue with using wired earbuds to make and answer phone calls. The call will start, and then within a couple minutes the phone will crash and reset. If I try and call back after the phone resets it seems to work. I've had this happen at least 5 times, even on the latest version (WW_31.1010.0410.61)

[Paolopes]

I have the same problem!!!

[keren_ASUS]

Hi @purple7q
We apologize for the inconvenience this has caused. Can you please share the log by following these instructions:
Open calculator
Input ".19595+=" to enable logtool
Tap "Generate" of “Phone, mobile, networks, and signal” issue type
Try to reproduce the issue
After you encounter the issue, repeat steps 1&2
Tap "Finish and Share"
Wait for a couple of minutes, the system will notify you once the log is complete.
Share the log to Google Drive and provide the URL to us.
Thank you so much!

[keren_ASUS]

Hi @@purple7q
Have you had a chance to collect the log from your phone? The instructions are above. Thank you!

[ASUS_Bot]

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