07-07-2023 01:58 AM
exactly 1 year of using asus zenfone 8 suddenly wifi doesn't work, hotspot doesn't work, and GPS doesn't work properly. all this started when I upgraded to android 13.
the warranty has ended suddenly an event like this happened. can I get an additional warranty?
previously I never experienced problems while using android 12
07-26-2023 10:59 AM
I have sent you a PM with the RMA info. Please advise.
Thanks
07-28-2023 07:03 AM
In my case I am sure its a software issue, I have succeeded to return the wifi after downgrading once, but I missed one setting of autoupdates and in the morning got up to a message saying restart to finish the update - this killed the wifi again, since then I have tried everything and every firmware asus published (11, 12, 13 beta) - non managed to fix the wifi again.
Asus please release a software for the PC that can rewrite the modem information and fix this issue. I am more than willing to help debug the problem and test the solutions as my phone is now a brick. and I am not willing to pay for a new motherboard for a software bug.
Thanks,
Yossi