To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[Ozone]

Had the same issue 2 days ago.

The phone bricked the same way as it did for many.  I was recording a video (six seconds into recording a bright object in a loud space in 4k60), when suddenly the phone froze and after a couple of seconds the screen went black. 

After fully draining the battery (the phone was still warm (after 24hr) so I guess it was still running, now it's cold) and attempting to charge it, the phone still does not turn on.

I tried to hold the power button for 40 s and all other combinations, but it still does not work.

At the time this happened the phone was 2 years 5 months and 4 days old.

[JohnWick_]

You could try my attempts to get it working again, or pm me, here no one will help you and iam not just a user, iam a superphone user means i could really help out, also the others, iam only on phone and making a whole new thread with all steps and links is not vom fortan el to write on a phone, my pc is for now not working until next week or 2

[ashik08]

Im from india i have the same issue please help me with it or guide me through so that it will work again please bro..

[leoncarrera]

Please go for any solutions JohnWick has to his thread so it doesn't fill this thread with all kind of ideas, which won't work. When your phone shows the signs hundreds of other users have described before you, your phone is dead. End of discussion or hope. The only thing what can fix this is a new motherboard. There are too many known cases. Please refrain yourself from fiddling around with your phone to rise hope it will start working suddenly. It won't. You are not alone and certainly not the first with a dead ZF8. 

So when you feel like discussing all kind of ideas of how to test how dead it is, or what your Windows will say when you connect it to a PC, please do so, but not here. Thanks. 

[Falcon_ASUS]

@Ozone 
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