To Asus and all owners of a dead Zenfone 8

[leoncarrera]

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

[MaryCaleroLa]

my Asus zenfone 8 died today, i bought it on march 2022. I was recording a video, had 40%+ battery and just shut off! Has anyone had news about what to do? I need to recover my info, photos and videos that didnt backed up. When i plug the phone to my computer it beeps but my computer wont display the information. Please someone had any positive advice of what to do?? thank you in advance! 

[JohnWick_]

Yeah, can you check if your device gets recognized in windows device manager, and if so old tell me want device will be listed

[leoncarrera]

John, we kindly requested you a few times already before to discuss your Windows and other solutions in another thread, which your started. This thread is not meant ro be cluttered with countless replies with great ideas how to 'revive' dead ZF8's. Once they are dead, they are dead. This thread aims to gather these cases and secondly to help people to quickly understand they are not alone or unique with their failed phone and to  prevent them from going around in circles on how to get them back to life. Like you are trying to do. Face the facts. The ZF8 has a mafunctioning by manufacturing. And when you are victim of this, the only solution is to have the motherboard replaced with the loss of all the data stored on the device. Even all known succesful reballing efforts seemed to be temporary solutions, not permanent fixes or repairs.

So again, please discuss all possible ideas somewhere else, so this thread keeps as much readible as possible without useless information, especially since the ever growing number of added dead ZF8's. Once you got your real solution, we would be happy to see it here. 

[tzsolt]

What is the sense of gather died Z8? ASUS will not do anything with it.

[leoncarrera]

First to build a possible case. All different regional consumer laws and rights makes this difficult. Asus is very aware of that. Initially it seemed the dying phones were individual cases. Mine for instance was already July 2023. Later on cases picked up and so all the threads about these on Zentalk. By putting them all in one thread the alike line in cases became more obvious. Next to that one place instead of hundreds of different threads about the same issue might make a better chance in doing something with it/ against Asus. But again and like you state, that isn't easy. 

Secondly we would like to inform people clearly and from the start about where they are with their dead phone: that it's a lost case when warranty is due. People have hope to get it back to life with some trick or get their data back. We can conclude with all these individual cases no one has yet been successful. So with this thread people can save themselves a lot of time by trying frustratingly or giving them false hope .You know where you are and what not to expect from Asus. 

Third, threads like these might inform or even warn others from buying a Zenfone 8 or that they at least know what the risk is when doing so. I myself would have rather knowsln about this before I bought two myself. 

All in all the worth of the gathered cases might follow. Or not. We at least tried. But with a board flooded with the same posts, no one gets any better from.