This widget could not be displayed.
This widget could not be displayed.
cancel
Showing results for 
Search instead for 
Did you mean: 

To Asus and all owners of a dead Zenfone 8

leoncarrera
Rising Star I

By now is it clear the Asus Zenfone 8 has a weakness when it comes to its motherboard. Phones are dying in very comparable situations; after installing an update or patch and/ or when charging. The died phones show the same state: a sudden black screen, no response on buttons or screen, sometimes an orange fast blinking LED for about ten seconds when the charger is attached, after which also this stops blinking. Even the life duration of the phones are alike when this happens;  around two years.  Some people are lucky that it can be repaired under warranty, most aren't when warranty has just expired.

All of the phones which were repaired received a new motherboard. So also in here the fix seems comparable. Or at least not repairable with a soldering or partial replacement of other components. There is no wide variety of repairs to be found on ZenTalk on this. 

This issue goes beyond individual or even wrong use, a single faulty or unfortunate phone. All phones that died did this in comparable situations and after comparable life times. There is something wrong with the design or components of the Zenfone 8, or at least a batch, which can't be put on warranty alone when it comes to a repair. 

Asus, please take this matter and your clients serious. At least more then you have proven till this date. Asus can't just address this matter with the initial question if the phone is still under the warranty. Asus does know what the technical issues are with these phones, so please then also take your responsibility. Asus put this premium phone on the market at a premium price. This comes with an expected life duration that goes beyond a hard line of just 24 months. Warranty is for specific situations. These dying Zenfones are not specific. It is a general issue. So please handle it as such.

Can Asus confirm that they will keep addressing issues regarding these dying Zenfones as individual technical matters? And thus with warranty as strict and main component to define if Asus or customers are financially responsible for further action? And if so, what is their response to these resembling dying phones that Asus will keep holding onto this strict warranty duration when it is clear customers can't be held responsible for their broken Zenfones, since they die during normal use or especially after installing new and updated Asus firmware?

To all users of a died Zenfone 8: please add your phone to this thread, when it died (lifetime) and on which occurence. 

Kind regards,
León

528 REPLIES 528

arubarupro
Star I

Another Zenfone 8 dead, while I was in the car using the navigation and charging... suddenly the screen went black and it won't turn on in any way... a shame, bought in August 2021.

Falcon_ASUS
Moderator
Moderator

@jimmy555 , @arubarupro 
We apologize for any inconvenience this may cause.
Please check the top right corner and kindly share the serial number and details requested in the PM inbox.
Thank you.

Agnol8
Star II

Hello everyone, I've had my motherboard changed a few months ago, for the same reason we're all here. At that time, they also told me I had to change the back cover close to the back camera, which i did, paying. Now the same camera can not focus anymore. It's definitely not a software issue, since i've tried to install other camera apps, with the same outcome. 

Anyone else has experienced this? I've read this might be caused by both the motherboard (which is less than 1yr old) and the camera itself (which wasn't changed but somehow touched by the reparation center when substituting the back cover).

@Falcon_ASUS 

Falcon_ASUS
Moderator
Moderator

@Agnol8 
If the issue you reported occurred immediately after the product was repaired, you could have reported it to the local service center at that time. However, our records show that your device was repaired on September 11, 2024, which is already 6 months ago. If the problem with the camera persists even after clearing the data, we recommend taking your phone to a service center for further diagnosis. We apologize for any inconvenience caused.
[Phone] Troubleshooting - I cannot launch the Camera