Sometimes my phone goes dead in the middle of a call if I use the 3,5 mm jack

[pervalter]

What shall I do?

[keren_ASUS]

Hi @pervalter
Thank you for reaching out.
Can you let me know what firmware your ZenFone 8 is on? Thank you!

[pervalter]

31 1010 0411 113

[pervalter]

keren_ASUS

Hi @pervalter

Thank you for reaching out.

Can you let me know what firmware your ZenFone 8 is on? Thank you!

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31 1010 0411 113

[R_2]

This is a known problem... It could be a hardware issue