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cannot receive or send messageattachments

hugh_farleigh
Star I

‎12-23-2022 10:43 PM

I cannot send or receive any attachments (photos or videos) on my messaging app on my Zenfone 8. Texts alone are fine.
I have had endless suggestions from my ISP (eg APN mobile settings) and from ASUS, but none seem to work.
THis problem started in mid Nov. I had no problems before that . Attachments with WhatsApp etc are fine.
Any help much appreciated. Thanks



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2 REPLIES 2

keren_ASUS
Moderator
Moderator

‎12-27-2022 02:07 PM

Hi @hugh_farleigh
Thank you for letting us know about this. I will reach out to our team to see if others are facing the same issue. Can you let me know what firmware version you're on?

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hugh_farleigh
Star I

‎12-27-2022 02:47 PM

Thanks Karen. The problem seems to be solved after I deleted the cache for my mobile connection
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