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Bug when putting speaker on during calls

Globus
Star I
Hello everyone,

I have a weird specific bug with my Zenfone 8 and I can't find equivalent reports online. Maybe I am phrasing it wrong. Here it is:

Whenever I'm on a call, everyone hear me fine. However, as soon as I put the call on speaker, people only hear my voice and every other voice around me is muted! It also happens with video calls, for example if I try to show my kid on video, people can hear my voice but my kid's voice is muted.

I don't know if this is Android-related or phone related, I am not very knowledgeable on phones. Anyone has an idea? Thanks!
13 REPLIES 13

tor_bjornebole2
Star II
dron39

https://zentalk.asus.com/en/discussion/comment/236108#Comment_236108

Is this software-related bug? I have no clue but my mic started to be OK on speaker mode in calls only after main board replaced. Before that person always hears himself with robotic voice and almost didn't hear me.


View post
That is what I've been told. There is supposed to be a tuning/fix in a later firmware update.

ASUS_Bot
Rising Star II
Thread automatically closed due to inactivity. If the reported issue has not been resolved or you require further assistance from one of our moderators, please create a new thread and we will be with you shortly.

Stalkjer
Star II

Hi!,
I also have same issue. I almost sent my grandmother to doctor :P. I have different phone model but your description looks identical.

Hope someoun will notice problem and fix it
my issue
https://zentalk.asus.com/t5/rog-phone-6/voice-is-being-muted-in-certain-condition-during-video-calls...

Stalkjer
Star II

ah I do not unfolded more replays. Cool that Asus is aware but 2months passed and issue is still here. Option to turn off AI reduction would be great! @keren_ASUS