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BT disconnects after the screen is locked

Grzemar
Rising Star I

‎09-08-2022 01:22 AM

Bluetooth disconnects after the screen is locked or put to sleep. I have it both with a smartband and with headphones. I searched for a long time in the settings where it can be set, but I can't see it anywhere. Is anyone have same problem?
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6 REPLIES 6

Mansi_ASUS
Moderator
Moderator

‎09-08-2022 04:24 AM

Hey @Grzemar, have you installed the latest firmware update?

Grzemar
Rising Star I

‎09-08-2022 04:59 AM

I think so, it's 0411.113 version on my phone.
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keren_ASUS
Moderator
Moderator

‎09-08-2022 11:53 AM

Hey @Grzemar
There's a new firmware you can install .122. Please try updating. If it still doesn't work, please share more information like:
Whether there's an error message?
How frequently this is happening?
When did this issue begin (after a firmware or app update)?
Does your smartband or headphones use a specific dedicated app?
If all fails, please try to restart your device and try connectig again. Thank you!

Grzemar
Rising Star I

‎09-12-2022 02:40 AM

Thanks for your help @Mansi_ASUS @keren_ASUS problem fixed. @keren_ASUS can you reply to my post? here: https://zentalk.asus.com/en/discussion/62887/sound-balance#latest
Im on latest .122 firmware and stiil there is no "sound balance" option in "Accessibility"
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