Asus Zenfone 8 always occur Echoing sound while having phone calls in speaker mode

[alexweiheng7]

Please tell us some basic information before asking for help:
Model Name: Zenfone 8
Firmware Version: 31.1010.0410.43 (just upgrade to android 12)
Rooted or not: not rooted
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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When I am having a call with anyone (even using internet call or normal cellular call). and I turn on my speaker mode, my Zenfone 8 will have very loud echo sound until it is very hard to bare.
I have test voice recorder and speaker, all was ok and even tested at in calculator apps with .12345+=. everything was fine.
I have just bought this phone and barely even use for few week and started using it and this occur 😥.
right now I am still finding ways to rollback to android 11 and hoping that is it software problem.

thank you.

[Mattias_ASUS]

arielsajda

https://zentalk.asus.com/en/discussion/comment/228436#Comment_228436

@Mattias_ASUS ?

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Hello!
Sorry for the late reply! Must have missed this but thanks for letting me know!
From what I've seen there has been an R&D Investigation regarding this issue with a colleague that no longer works here but I will take it over from now.
To speed up the process I would need some logs, I need anyone of the people with the issue to replicate the issue and log it and then send it to me as a PM.
*****
Please follow the below steps to enable the built-in log tool (Bug reporter).
1.  Open “Calculator APP”
2.  Enter “.19595+=”
3.  Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording ” will work for this issue.
4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.
5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".
6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.
Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

[upsettingedvin]

Mattias_ASUS

https://zentalk.asus.com/en/discussion/comment/228570#Comment_228570

Hello!

Sorry for the late reply! Must have missed this but thanks for letting me know!

From what I've seen there has been an R&D Investigation regarding this issue with a colleague that no longer works here but I will take it over from now.

To speed up the process I would need some logs, I need anyone of the people with the issue to replicate the issue and log it and then send it to me as a PM.

*****

Please follow the below steps to enable the built-in log tool (Bug reporter).

1.  Open “Calculator APP”

2.  Enter “.19595+=”

3.  Select the Log type according to the type of issue you want to capture. “Sound, call audio, and recording ” will work for this issue.

4.  After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5.  Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

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Have you got any logs sent to you? Otherwise I can try collect some during the weekend.

[arielsajda]

upsettingedvin

https://zentalk.asus.com/en/discussion/comment/228594#Comment_228594

Have you got any logs sent to you? Otherwise I can try collect some during the weekend.

View post

I've sent logs but pls generate yours and send it to the team.

[Daniel_Cz87]

I have the same issue, hope there will be a solution found.

[Mattias_ASUS]

I got a reply from R&D and it is as follows.
The issue seems to be caused by a hardware failure caused due to air tightness, it is recommended that the devices should be controlled by the local ASUS Service Center.
Since the issue has been checked by R&D please let the service center know this and let them know that they can contact me if they have questions.
https://www.asus.com/support/service-center-location