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battery drain

rei0113
Star I

hi, i just bought a zenfone 8 flip and the battery life sucks! i have to charge my fone 2 to 3x a day. ive read that this might be because of poor os optimization from asus. because previous os like a11 last this fone wholeday. 

4 REPLIES 4

keren_ASUS
Moderator
Moderator

Hello, 

 

Can you please provide more information regarding this issue since it's out of the norm it to be charged that frequently:

 

1. When did you first encounter the issue? Did it start out like this straight out of the box?

2. can you check if there's any data that keeps downloading/uploading in the background like Google backup or ant oher photo/data app

3. Provide a screenshot of the power consumption (settings > battery> battery usage)

4. Firmware and os 

5. Please submit a log 

 

How to generate  a log:

1. Open “Calculator APP”

2. Enter “.19595+=”

3. Select the Log type according to the type of issue you want to capture. “General cases” will work for most issues.

4. After your selection the log tool will exit so you can duplicate the issue or wait for it to happen. Try to use the screen recorder to show your issue when possible. If you can't screen record your issue, then please take a screenshot right after the issue has occurred (as a timestamp) so we know where to look in the log.

5. Navigate back to the log tool via calculator and Tap "FINISH AND SHARE".

6. It takes several minutes for the log to generate. You can exit and do other stuff in the meantime. A silent notification will tell you once the process is done. Tap the notification and then the share button to upload the file to Google Drive and share the link with a moderator. Just make sure to change the permission first so that everyone with the link has permission to view it.

Note: When you're no longer planning on logging your device, enter “.09595+=” in the calculator and the log tool will stop as well as deleting all stored log files. Make sure to share via calculator. The files found in internal storage -> asus_log are not the correct files (they are only 1.2kb)

 

andreassundell
Star III

The Snapdragon 888 is an extremely power hungry chip, especially with a large screen. The newer chips lowered power usage a lot.

Had the same issue 😞 ....... only way forward was go enable battery saving mode to durable and disabled 5G. Hope that helps 🤞

ZenBot
Community Manager
Community Manager
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