06-07-2021 02:18 PM
07-30-2021 01:07 PM
07-30-2021 02:02 PM
07-30-2021 02:14 PM
morenomiguel1986I understand this, I only wanted to provide a workaround, since Asus does not provide any update to fix the issue.I don't want to downgrade, I want them to fix their phone's software, it's not even one year old and they already moved to Zenfone 8...
If downgrading is a solution, better switch to another phone with better software and support if it's to start from scratch again.
Between this and the native apps not working anymore in the background (see the notifications thread), I'm seriously planning to switch in a couple of months if nothing is done by ASUS.
I loved the phone and loved the fact that it does not have a notch or camera hole, but since these issues and the fact that ASUS does nothing, I'm considering avoiding ASUS phones in the future.
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Anders_ASUSDowngrading, and upgrading again was written by Anders_Asus and stated as possible solution.https://zentalk.asus.com/en/discussion/comment/170757#Comment_170757
This is not a know issue
- First you should factory reset your phone without restoring a backup file. You may still backup your images, SMS and so on but don't restore any backup file.
- If it's still not working, then downgrade to A10.
- If it's still not working, then send in for repair.
- if it works with A10, then upgrade to A11 again and check if it's working.
- if it works after A11, then install all your apps
- if it stopped working with A11, then please let me know and we will try to find out why
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07-31-2021 03:53 PM
07-31-2021 11:34 PM