Hi
@pandanette Thank you for reaching out. I'm so sorry to hear about the issues you're facing with the camera.
Please check if your phone will pass the SMMI test,
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test
If any of the SMMI tests fails, indicating a high possibility of faulty hardware, kindly bring your device to your nearest Local ASUS Service Center.