Update on the above:
The contact with ASUS (@Karen_ASUS
) went as any other contact: initial prompt responses and then stopped replying. I was told by the repair center that the “glass damage extent cannot be explained by weather conditions” (again, only the glass is damaged and it had been in my pocket for almost 2 months following the spontaneous cracks started developing).
Anyways, I had already accepted the 160 EUR repair cost; but the new replacement parts arrived scratched/defective! Tells you a lot about the quality of these parts and how mine "magically" got broken in my pocket.
The phone has now been in the repair center for almost 20 days! ASUS has to win some kind of prize for worst support in the universe. Why does everything need to be so poorly done??