Zenphone 6 wide angle camera not working

[nick_seymour78]

This morning I've noticed when I open the camera there is no toggle switch to choose the wide angle camera.
I've run a test through the calculator system tests and it's coming back as failed.
The phone doesn't seem to think it has a wide angle camera anymore. I've restarted the phone and I'm loathed to do a factory reset as I can't see how this would fix the issue.
Has anyone else had this issue or know how to get the phone to use the wire angle camera lens.
Cheers.

[nick_seymour78]

How do I check what version of the firmware I have please?

[LP_ASUS]

In Settings>System>About phone>Software information, you will see some information. You're looking for the region and last digits after the last period. For example, my version is WW_16.1220.1908.189_0. So I'm on the worldwide firmware, version .189.

[nick_seymour78]

I've managed to find the firmware version and I'm on .193, so looks like a factory reset. I'll be back to tell you if it's worked.

[nick_seymour78]

Factory reset didn't solve the issue. Camera also kicking out camera cannot open error when I use the camera now.. help..!!

[ColorSage]

Unfortunately, I don't think we can help you in any way. You should contact service.