Please tell us some basic information before asking for help:
Model Name:ZS630KL
Firmware Version:18.0610.2106.156
Rooted or not:Not
Frequency of Occurrence:Always
APP Name & APP Version (If your issue relates to the app):9.1.0.11_190708
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Can you tell me how to unlock with the app? Or is there a new updated app? It always say network error.
Thanks!
