Strange Behavior Zenfone 6 6/128 Gb

[jlbtbaxt51]

I recently got my Asus Zenfone 6, so they first thing I did was to search for an update (as usual), so the update for Android 9 with security patch from September 1st 2019 began and everything was "Normal" after that update. But I got a few random reboots specially after running new installed apps. Last night I was looking Google News and then the phone turned off, so I waited a couple of minutes because I thought it was another random reboot but it didn't happened. I could not turn it on, I plugged in the charger and nothing happened. Suddenly I was able to turn it on by pressing many times the power button.
I don't want to use my warranty because all the shipping process it's a headache...
My questions are:
Has anyone else had these problems or something like that?
Do you guys think it's an update problem?

[jlbtbaxt51]

prashanth

Motherboard fault is not always the case sometimes its some bugs in software , well atleast it was in case of mine

The reset and later on issues solves the issue according to other threads if its the motherboard issue then you have to replace it

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What issues did you got in this device?
Honestly I don't think to be a problem of my phone's MoBo... But who knows ??
I'll try the factory reset 🙂

[sixth_pr1m3]

Factory reset worked for me but as soon as I got a new update, again the issue started. I had to get the motherboard replaced.