Please tell us some basic information before asking for help:
Model Name: ZS630KL
Firmware Version: RKQ1.200710.002.WW_Phone-18.0610.2106.156
Rooted or not: Not Rooted
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): WLAN.HL.3.2.0-00852-QCACHROMZ-1.327481.2 (Wi-fi Version)
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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The problem suddenly disconnects every signal of SIM card and Wi-Fi connection, then SIM Card can't be read and Wi-fi Seaching can't find any signal to connect. Is necessary to restart the phone to refresh the connectivity(sometimes it works), however, after a few minutes, the problem happens again.
The SIM Card and Wi-fi routers is working normally on other devices in a good condition.
I tried "every" settings in the phone, even factory reset, and no success. Now, I'll try reinstall the model's
image. But, I fear it could be a hardware issue.
Every suggestion, troubleshooting, or similar report is welcomed. Thank you for the attention.
