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Screen got stuck and is not functioning. Not even allowing me to switch off.

Star II
My Asus 6Z got stuck on an application page and not even allowing me to switch off. Its been an hour and nothing is happening. I dont know what to do.
My phone is more in the service center than with me since I bought it. Worst RAM Management of the phone.
Please let me know what should I do now. This is a lock down period and I cant go to service center as well.

Hall of Fame III
When powered off hold volume up + power button. After this choose recovery mode and factory reset. Hopefully this will fix your issue