"Camera cannot flip. Please make sure there is nothing obstructing it." Error

[aarkayy31]

Model Name: Asus 6Z
Firmware Version: WW.17_1810.2008.171
Rooted or not: No
Frequency of Occurrence: Always
APP Name & APP Version (If your issue relates to the app): flip camera proximity
It's been like that before the latest update and the latest update didn't change a thing. I can use my the volume buttons to flip it up though.

[parth_thim]

With latest firmware updste., This thing happen, no option to revert it back. Hopefully Asus team will sort it out soon

[aarkayy31]

parth.thim

With latest firmware updste., This thing happen, no option to revert it back. Hopefully Asus team will sort it out soon

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That's the thing, it was like that before the update too although I just noticed it yesterday before I updated my phone. And I've seen even months old complaints of this with no solutions.
@Anders_ASUS Can your team look into giving the option to disable that proximity sensor entirely? That would help.

[victor010]

Hi, kindly follow the below steps:
1 . Kindly try to recalibrate, recalibrate can be found once you scroll down the notification panel.
2 . Run the SMMI test.
Go to Calculator=>type " .12345+= "
you will be entered to SMMI_TEST_V4.1.35
Select Receiver1_Test=>Press Start to check 
3 . If still you face the issue
factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/
4. Last option would be to visit the service center to have
a check. Locate here: https://www.asus.com/in/support/Service-Center/India

[parth_thim]

Victor0_ASUS

Hi, kindly follow the below steps:

1 . Kindly try to recalibrate, recalibrate can be found once you scroll down the notification panel.

2 . Run the SMMI test.

Go to Calculator=>type " .12345+= "

you will be entered to SMMI_TEST_V4.1.35

Select Receiver1_Test=>Press Start to check 

3 . If still you face the issue

factory reset your phone after taking a full backup : https://www.asus.com/support/FAQ/1006346/

4. Last option would be to visit the service center to have

a check. Locate here: https://www.asus.com/in/support/Service-Center/India

View post

@Victor0_ASUS I had tried above all, proximity test fail after .171 shows only near as selection.
Wonder what could be the issue here.
PFA