Portrait mode disappeared from camera app of ZF6

[vdix1]

Please tell us some basic information before asking for help:
Model Name: Zenfone 6
Firmware Version: 17.1810.2009.176
Rooted or not:no
Frequency of Occurrence: first time
APP Name & APP Version (If your issue relates to the app): Camera app, ver 6.4.0.0_200724
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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So, the portrait mode was working fine in my ZF6 a couple of days ago, but today when i switched from the normal camera mode(which was working fine) to the portrait mode, i got an error saying "another app is using camera" but when i switched to another video/photo mode it worked fine. I restarted the phone and cleared storage and cache for the phone app, and when I opened the app again, the Portrait mode was gone. After restarting and clearing cache multiple times, nothing seems to have worked. Anyone else encountered this issue?

[Sai_Hithesh]

vdix1

Please tell us some basic information before asking for help:

1. Model Name: Zenfone 6
2. Firmware Version: 17.1810.2009.176
3. Rooted or not:no
4. Frequency of Occurrence: first time
5. APP Name & APP Version (If your issue relates to the app): Camera app, ver 6.4.0.0_200724

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

So, the portrait mode was working fine in my ZF6 a couple of days ago, but today when i switched from the normal camera mode(which was working fine) to the portrait mode, i got an error saying "another app is using camera" but when i switched to another video/photo mode it worked fine. I restarted the phone and cleared storage and cache for the phone app, and when I opened the app again, the Portrait mode was gone. After restarting and clearing cache multiple times, nothing seems to have worked. Anyone else encountered this issue?

Portrait mode disappeared from camera app of ZF6

Try in Gcam. You may get portrait mode there.

[veeharish2005]

vdix1

Please tell us some basic information before asking for help:

1. Model Name: Zenfone 6
2. Firmware Version: 17.1810.2009.176
3. Rooted or not:no
4. Frequency of Occurrence: first time
5. APP Name & APP Version (If your issue relates to the app): Camera app, ver 6.4.0.0_200724

In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.

========================================

So, the portrait mode was working fine in my ZF6 a couple of days ago, but today when i switched from the normal camera mode(which was working fine) to the portrait mode, i got an error saying "another app is using camera" but when i switched to another video/photo mode it worked fine. I restarted the phone and cleared storage and cache for the phone app, and when I opened the app again, the Portrait mode was gone. After restarting and clearing cache multiple times, nothing seems to have worked. Anyone else encountered this issue?

Portrait mode disappeared from camera app of ZF6

Try Clearing the cache and storage of the camera app

[vdix1]

veeharish2005

https://zentalk.asus.com/en/discussion/36416/portrait-mode-disappeared-from-camera-app-of-zf6

Try Clearing the cache and storage of the camera app

View post

I already did it

[vdix1]

Sai Hithesh

https://zentalk.asus.com/en/discussion/36416/portrait-mode-disappeared-from-camera-app-of-zf6

Try in Gcam. You may get portrait mode there.

View post

Works fine there, but not in the default camera app.