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Please Help!

Anas
Star II
I was playing pubgm and suddenly my phone restarted. It took 2 tries (two times bootup screen came) to switch on. My phone was not hot it was at normal temperature that we get while playing games like asphalt and pubgm. Also before it force restarted phone's peformance was sluggish.
I bought this phone 2 week ago and everything was fine until it forcefully restarted today. What should i do?
@Anders_ASUS
8 REPLIES 8

Anders_ASUS
Hall of Fame III
Test it some more. Run different types of benchmarks. Test all functions. Restart more frequently. The more you know about your phone, the easier it will be for ASUS Service to duplicate your issue and repair it.

Anas
Star II
Anders_ASUS

Test it some more. Run different types of benchmarks. Test all functions. Restart more frequently. The more you know about your phone, the easier it will be for ASUS Service to duplicate your issue and repair it.


View post
I did a cpu stress test and antutu benchmark. Mobile became hot but it didn't force restart. Hopefully I will not face this issue again. If I did I'll make sure to tell you about it.

Monark
Zen Master I
I am also suffered from the same restart issue at first when i ran benchmark test it don't restarted but it does not mean it is good so i again tested by playing pubg at max graphics and max fps with full brightness for 10 min it restarted again so first try playing pubg or into the dead game if the device don't restart you have the good device otherwise take it to the asus service center hope it helps:)

Anders_ASUS
Hall of Fame III
Anas

https://zentalk.asus.com/en/discussion/comment/23986#Comment_23986

I did a cpu stress test and antutu benchmark. Mobile became hot but it didn't force restart. Hopefully I will not face this issue again. If I did I'll make sure to tell you about it.


View post
Just antutu isn't enough. It's not necessarily heat that will make it restart. It can be a certain sector in the RAM that's damaged. So try and use as wide variety of tests and games as possible. If you do everything you can think of during one day. Then maybe, hopefully, there's nothing wrong with your phone.