07-31-2019 04:56 AM
08-20-2019 12:42 AM
08-21-2019 12:33 AM
08-23-2019 01:03 PM
I don't think i have an asus service centre near me, cant see any in the uk, im having trouble talking to people at the uk support centre, id appreciate it if you would take a look at my question here: https://zentalk.asus.com/en/discussion/9365/asus-zenfone-6-rebooting-randomly-now-not-booting-at-all... thanksAnders_ASUS said:I'm really sorry but the solution to this issue is to contact the service center. The .167 update triggered a motherboard malfunction which only some units have had and it's natural that their owners find their way here.
"Fixing" it with software would only cover up a hardware related issue which will most likely popup later with some other update. You will get a new motherboard when you send it in and I'm sorry you were one of the affected people. You can discuss how to solve this as smoothly as possible with your service center.
08-29-2019 12:37 PM
09-02-2019 06:54 AM
My device started having issues after .167 update. Phone started to reboot when idle, 2-6 times a week. I finally sent it to Asus service center last week. I also mentioned this thread and that the cause is probably a faulty motherboard.
Last Friday I got an email saying that my device is being tested. Another email today saying that all the testing is done and device has been sent back to me. It seemed like nothing had been done, so I called Asus. They told me that they’d been running Youtube for two hours without any hiccups so the device must be ok. WTF!?
What a total waste of time. Now I have to wait for the phone to come back and then send it to service center again. Since nothing’s been done it won’t work any better than before. Good job Asus.