Not able to flip the camera

[Raghav]

After the update i am not able flip the camera and couldn't access my front camera and in addition to these the phone goes blank and displays black screen during and after calls.

[italormenezes88]

I am also not able to flip the camera and when I am hearing an audio in WhatsApp or in a call with someone the screen goes black too. Having the same issue

[rick_uhlmann]

rick.uhlmann

Also not able to flip. I have no cover or case. What should I do?

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I called the customer support and they recommend to Install Android 9 after reset of the Phone doesn't Work. Keep you updated ?

[eduardo_lommez]

Hi i resolve my problem. So i just change my protector fone case and work normally, but i made two things, update the firmware and calibrate the camera.

[eduardo_lommez]

I believe any excess weight or pressure on the camera makes it obstruct, that's pretty bad actually, a very sensitive level of sensors, but I solved my problem by changing the case I used, updated the firmware, cleaned the phone, cleaned it the camera app and restored to the factory default and calibrated the camera. I think it is some software error along with dirt, weight, volume and pressure.

[eduardo_lommez]

I found my error, screen protector.