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vplaton
Star I

‎04-18-2022 02:15 PM

My zenfone 6 froze during opening of amazon app; I managed to power it off with volume down+power button, however, it will not restart.
Please advise!
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keren_ASUS
Moderator
Moderator

‎04-19-2022 03:54 PM

Hi @vplaton
We're sorry to hear that you're having trouble with your ZenFone. Can you please try to follow the steps in the FAQ:
[Zenfone/Pad] Troubleshooting - Phone can not boot up | Official Support | ASUS GlobalIf the steps don't work, the best option is to contact your nearest service center. Thank you!
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