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Flip camera problem

Moosa
Star III
My phone's camera always tilts and doesn't fit properly
I always need to press retract camera in my app
I done calibration but I have problem yet

10 REPLIES 10

LP_ASUS
Community Legend I
Could you provide a few pictures or a video? Does it nest correctly when not being used, and only has issues when trying to retract to the resting position? Is this a new issue or has it been going on since you started using the phone?

Moosa
Star III
YJFUDLWEYNV3.jpeg

Moosa
Star III
I have this problem  since I started using the phone.
I have this problem without using camera .
when I using camera , I have not any issue and camera will retract to the resting position .

LP_ASUS
Community Legend I
Thank you for the picture, I can see what you mean.
You can try a factory reset to see if that makes any changes to the camera behavior, but more than likely you would need to contact your local repair center. This seems to be a hardware issue, especially if it has been like this since the day you bought it.