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Call quality on Asus Zenfone 6z (Zenfone 6)

mihirpmehta
Star II

‎07-01-2019 05:57 AM

When I receive call from my Asus Zenfone 6z I am constantly hearing noise and distorted voice anyone facing the same issue ?
110 REPLIES 110

manojsingh2904
Star II

‎08-08-2019 08:54 AM

talukdar.parag said:
So very disappointing. Just a couple of days and my excitement died. Clearly a design flaw. Thinking of returning it.
Is it possible to return? I am using since 5th of July.
0 Kudos

Anders_ASUS
Hall of Fame III

‎08-12-2019 08:24 AM

We are going to improve the call quality in the next fota. I can't say when because the date can change but it should be this month if nothing unforeseen happens.
0 Kudos

shreyashjoshi00
Star III

‎08-12-2019 08:35 AM

Anders_ASUS said:
We are going to improve the call quality in the next fota. I can't say when because the date can change but it should be this month if nothing unforeseen happens.
I think the call quality is far better than what it was before .167 update.. But if it could get any better then it is more than welcome...
0 Kudos

CH_ASUS
Community Legend II

‎08-28-2019 01:56 AM

mihirpmehta said:
I updated the firmware on 1st of July.... I think the quality is slightly improved but it's still not very good....  It's most unfortunate thing that a not so cheap phone cannot accomplish most basic function of phone.... The basic function of any phone.... won't recommend this phone to anyone..   full review coming soon to Flipkart...

Hi
We have made several improvements to the receiver quality during phone calls. The latest ones being in .189 (WW) or .191 (IN). Could you help check again - as we have gotten confirmation from some users that the quality has improved?
0 Kudos

CH_ASUS
Community Legend II

‎08-28-2019 01:57 AM

hey mod are we expecting any fix through update as the latest update didn't make any difference. it's a big issue and people are not happy about it and some are even considering returning it. it's a great phone no one can deny that and kudos to asus for that but i think basics are not right. Many are 1st time customers and i think you might loose if you don't provide solution. 
Hi
We have made several improvements to the receiver quality during phone calls. The latest ones being in .189 (WW) or .191 (IN). Could you help check again - as we have gotten confirmation from some users that the quality has improved?
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