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Bug in Asus 6z (automatically shuts down won't start easily)

girishsonu2000
Rising Star II

‎07-26-2019 09:01 AM

I'm facing this weird usual issue
Where my phone automatically shuts down and will start after 2-3 attempts 
I think it's a new bug that came with latest software update
Is there any way to fix this? 
58 REPLIES 58

Anders_ASUS
Hall of Fame III

‎08-12-2019 09:04 AM

Please contact your ASUS Service Center again. There must be some misunderstanding
0 Kudos

immondal75
Star III

‎08-23-2019 09:23 PM

New updates for ASUS6z  when we will we get in India??
0 Kudos

ColorSage
Zen Master I

‎08-23-2019 10:49 PM

chrissfoot said:
My phone is completely dead following this update. I have contacted Asus and they have refused repair, apparently I have no warranty at all on the phone. Is that even legal? The phone was purchased brand new and I have proof of purchase!
Why did they refuse? Have you unlocked your bootloader? In some countries it is illegal to cancel warranty only by installing custom firmware. 
0 Kudos

aravind75senthi
Star I

‎08-23-2019 10:56 PM

I am also having the same restart issues after the software update. It has random reboots and restarts. Highly annoying to use. It finally became dead after the latest update.so gave it to Asus service at Chennai and got it back. But now also it has restarted twice after coming back from service centre. Is this a hardware or software issue. Will future updates solve this. My dad was having Asus 5z which was perfectly fine.But I think with 6z Asus has lost the trust. Waiting with crossed fingers for the next update....
0 Kudos

girishsonu2000
Rising Star II

‎08-23-2019 11:07 PM

aravind75senthil said:
I am also having the same restart issues after the software update. It has random reboots and restarts. Highly annoying to use. It finally became dead after the latest update.so gave it to Asus service at Chennai and got it back. But now also it has restarted twice after coming back from service centre. Is this a hardware or software issue. Will future updates solve this. My dad was having Asus 5z which was perfectly fine.But I think with 6z Asus has lost the trust. Waiting with crossed fingers for the next update....
dude this is motherboard issue cant be corrected by software update,
seems like those service center guys didnt repaired your device correctly 
0 Kudos
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