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Black screen

ZT-276a5945
Star I
Hi guys, I have a problem with my ZenFone 6, time to time my screen become black but still working do you know what I have to do ? They suggested me to format the phone because is really annoying me
Thank yo u

1 REPLY 1

Anders_ASUS
Hall of Fame III
caropresejonathan@gmail.com

Hi guys, I have a problem with my ZenFone 6, time to time my screen become black but still working do you know what I have to do ? They suggested me to format the phone because is really annoying me

Thank yo u


Black screen
I haven't heard of anyone else with this issue so could be hardware issue. I recommend you to backup, factory reset and if you still encounter this issue, contact Asus Service