Bad Call quality remains after last update WW-16.1220.1906.167

[pedrommbarros1]

I have the same issue with last firmware, bad bad call quality sound. 

I think is poor now than the previous firmware, i have to use a external earphone to talk with the person or constantly, "hum, hum hum, what do you say?!?!?"

I think is time to ASUS call all phones to factory and replace the call speaker of all phones, this is not a software problem, this is a hardware problem and the only way to solve is change.

I don´t believe with software they can solve the quality sound because de hardware (speaker) can´t do better.

Thanks

[pratiush29]

CH_ASUS said:

pratiush29 said:

Anders_ASUS said:

pratiush29 said:

Anders_ASUS said:

We're still looking into how we can improve the earpiece clarity further. 

Please fix this. This whole call quality issue is ruining the beautiful phone.

We think we have finally found a way to improve it but I don't know how long time it will take. 

That's totally okay. Please take your time but fix it!! I will be waiting!!

Hi
We have made several improvements to the receiver quality during phone calls. The latest ones being in .189 (WW) or .191 (IN). Could you help check again - as we have gotten confirmation from some users that the quality has improved?

Yes it has improved. Will keep updating about it.