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asus zenfone 6 (or 6z) black screen with asus logo

msoni043
Star I

hello, i have and asus 6z device, from last 2 days its not turning on , when i am plugging it to its charger only asus logo is showing, its not moving furthur.
i tried to hard reset it with key but no help.
please help me out if anybody have any solution of it, coz service center guys say the not have any more support for 6z

2 REPLIES 2

zazii
Star I

I'm sorry to hear that your ASUS 6z is not turning on. It sounds like you've tried the basic troubleshooting steps, so I would recommend trying a factory reset next. To do this, you must enter the recovery mode on your phone. Here are the steps on how to do that:

  1. Turn off your phone completely.
  2. Press and hold the Volume Down button and the Power button at the same time until you see the ASUS logo.
  3. Continue holding the Volume Down button until you see the Recovery Mode menu.
  4. Use the Volume Down button to scroll down to Wipe Data/Factory Reset and press the Power button to select it.
  5. Use the Volume Down button to scroll down to Yes and press the Power button to select it.
  6. Your phone will now start the factory reset process. This may take a few minutes to complete.
  7. Once the factory reset is complete, your phone will restart.

If the factory reset does not fix the problem, your phone may have a hardware problem. In this case, you must take it to a qualified repair shop for further diagnosis and repair.

I understand that the service center said they don't have any more support for the ASUS 6z, but I recommend trying a different service center. Many qualified repair shops can still fix ASUS phones, even if they are no longer under warranty.

I had the same problem but I did restore the factory settings the problem was solved.