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4g VOLTE signal is getting on my phone for BSNL 4G SIM card. I have an active 4g plan. From India, b

Star I
Please tell us some basic information before asking for help:
Model Name: ASUS 6Z
Firmware Version: 18.0610.2106.156
Rooted or not: Not rooted
Frequency of Occurrence: new sim took a month ago
APP Name & APP Version (If your issue relates to the app): NA
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
1. I inserted new BSNL 4g sim card that supports 4g with an active plan of 4g data. But my asus 6z doesn't show the 4g signal. I sent a message to the BSNL to activate the 4g service but it return message received as
" Dear customer, BSNL regrets to convey that your handset vendor is yet to confirm readiness for BSNL VoLTE for your model. BSNL is on the job and shall update you soon.- BSNL"

2. After updating to Android 11 I am facing this issue: the option to alert by vibrating my phone when connected to the call is not working.