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[ZS620KL] Touch panel issue.

Alice_Renaut
Star III
Please tell us some basic information before asking for help:
Model Name: ZS620KL.
Firmware Version: Latest (.99).
Rooted or not: Non-rooted.
Frequency of Occurrence: Persistent.
APP Name & APP Version (If your issue relates to the app): Everywhere.
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
========================================
Hello, moderators!
I bought a ZenFone 5Z to play a few games that are heavier than my previous smartphone could run.
I'm satisfied with the graphic performance and even the audio is enough to make the game fun.
But the touch panel is not congruent with the overall performance of the device.
In shooting games (more noticeable in those in first-person, although also present in those in third-person) the aim simply does not follow the given command as it should.
There is a delay in response, where the finger goes and only after almost 1 second the aim follows (which seems little, but makes a huge difference in this kind of game).
Besides the problems when trying to make fine adjustments when aiming.
One of them happens when you lean your finger on the screen and try to move the aim slowly. The aim only starts to move after the finger has moved a little, as if there was a dead zone before the response when the finger slides.
The other problem occurs when sliding the finger, also slowly, the screen flickers, as if the response of that finger pulses between each area touched during the slide.
By the way, all these things are not only felt in games, but in the system and also in test applications it is possible to reproduce.
Could you check these issues?
37 REPLIES 37

temonkecil31
Star II
Christine_ASUS

Hi temonkecil31 & BrunoF20

Thank you for your reply. If you are available to provide the logs and the video recorded by another device, please let me know. I will PM you with the guide of collecting the logs. So far, I haven't received any logs yet.


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please check sir

Anders_ASUS
Hall of Fame III
temonkecil31

https://zentalk.asus.com/en/discussion/comment/123465#Comment_123465

https://us.v-cdn.net/6031231/uploads/TPCLKBC0AADZ/20201012-193448-1-1.mp4

please check sir


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I can replicate this behaviour on all my phones of various brands to some degree. Maybe you can lift your finger 0.5mm more on 5z but I wouldn't say this is a bug.

aj_santos1984
Star III
Asus ZenFone 5 (ze620kl) also suffers from this same problem. It happens when the screen is hot, something that Asus should have solved, because when I'm playing PUBG, after the last game update, these screen failures are frequent, and the device is overheating more than usual.
I have already reported these faults on the Brazilian forum, but so far I have not received feedback, or even an update to correct this problem.