[Zenfone 5Z ZS620KL] Why so bad multitouch-touchscreen

[burakterzi91]

Please tell us some basic information before asking for help:
Model Name:
Firmware Version:
Rooted or not:
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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I use Asus Zenfone 5z , version 100.10.107.87, not root
I am so sad bad games experience 😞 why so bad multitouch-touchscreen. Asus will fix this problem for about 2 years 😞

[Christine_ASUS]

Hi burakterzi91
Thank you for your asking. Since I saw you had already upgraded to the latest firmware version, kindly provide the information below so that we could better assist you.
1. Which game app remains this issue? Does there have other game apps also have this issue? Please provide me the name and version of the game apps.
2. Please provide me the timing of the issue appears in the video. If there is any other video shows the issue more clearly, please also provide it to me and note me the timing.
Thank you.

[burakterzi91]

Christine_ASUS

Hi burakterzi91

Thank you for your asking. Since I saw you had already upgraded to the latest firmware version, kindly provide the information below so that we could better assist you.

1. Which game app remains this issue? Does there have other game apps also have this issue? Please provide me the name and version of the game apps.

2. Please provide me the timing of the issue appears in the video. If there is any other video shows the issue more clearly, please also provide it to me and note me the timing.

Thank you.

View post

Game:Arena of valor latest version
Asus Zenfone 5z latest version .87
I test arena of valor yesterday video
multitouch test in asus application today
The same experience in all games
Problem use Multi touch games : Arena of valor , mobile legends, pugb
My right and left fingers do not detect(sensation) multi touch after a long time on the screen. I need to pull my fingers off the screen.
Also inconsistent touches appear in the multi touch test
the result provides poor gaming experience

[AmitGarde]

burakterzi91

https://zentalk.asus.com/en/discussion/comment/87226#Comment_87226

Game:Arena of valor latest version

Asus Zenfone 5z latest version .87

I test arena of valor yesterday video

multitouch test in asus application today

The same experience in all games

Problem use Multi touch games : Arena of valor , mobile legends, pugb

My right and left fingers do not detect(sensation) multi touch after a long time on the screen. I need to pull my fingers off the screen.

Also inconsistent touches appear in the multi touch test

the result provides poor gaming experience

https://us.v-cdn.net/6031231/uploads/EROM50NRLWSK/2020-06-08-10-33-48.mp4

View post

@Anders_ASUS multi touch problem on 5z sir you can check shared video by user for more exact idea of issue thankyou😊

[Christine_ASUS]

Hi burakterzi91
I just test my device, same model and firmware version, yet the SMMI test-MultiTouch Test is fine in serveral times testing. Could you provide the information below so that we could better assist you?
1. Please enter Safe Mode to check on SMMI test again. If the function works well in Safe Mode yet the issue remains out of Safe Mode, please check on any disturbance from the installed 3rd party apps.
# How to enter and exit "Safe Mode"
[Phone/Pad] How to Enter and Exit Safe Mode? | Official Support | ASUS Global2. Does the issue appear after any system/apps download or upgrade?