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Zenfone 5z Z01RD not connecting to laptop

khanquerer5pg
Star III

My Zenfone 5z Z01RD ZS621KL model last updated version,non rooted not getting connected to my laptop on windows 10 Lenovo yoga series laptop it's ONLY getting charged! I want to transfer my phone data to laptop, is there any driver issue ? My redmi 9 phone easily getting connected to laptop n option coming usb - charging,data transfer etc , what is this issue?I need urgent solution 

7 REPLIES 7

Falcon_ASUS
Moderator
Moderator

@khanquerer5pg 

I  would suggest you refer to the following FAQ for instructions.
[Phone] How to transfer files from phone to PC?

Thank you.

Already tried doesn't work

@khanquerer5pg
I recommend connecting your phone to another computer for testing.
If the phone cannot be detected on other computers as well, it may be due to a faulty cable or a USB Type-C issue with the phone itself.
I would suggest taking the phone to a repair center for further examination.
The following is the contact information:
https://www.asus.com/support/service-center-location 

Also you can contact the local service center for help.
The following is the contact information:
https://www.asus.com/support/CallUs# 

Sorry for any inconvenience it may be caused.

It's driver related issue with this Zenfone 5z Z01RD which can only be solved with correct drivers but it's not available on Asus website