Zenfone 5z Camera Not FOCUS

[Yulius_Mai]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: 100.10.107.70_20200320
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Please help Camera not focus, just can take near area only

[sinashbt]

Hi
I too am facing the same issue after last firmware update to .87 in my zenfone 5z. The main camera stays out of focus. I am even unable to scan QR codes using other UPI apps for any digital payments. I have tried all the suggestions mentioned above and it doesn't work. Please find few pictures taken


Kindly help as this issue is really annoying.
Thanks,
Sinash

[Christine_ASUS]

Hi snizams and sinashbt
Thank you for your reply. Does your device pass all the SMMI test which I mentioned above or not?

[snizams]

Christine_ASUS

Hi snizams and sinashbt

Thank you for your reply. Does your device pass all the SMMI test which I mentioned above or not?

View post

As mentioned above, while capturing image (in the test) using the primary camera, I am getting blurr images only. But I feel the test is to check the functionality and not the clarity.
While launching the test it gave a notification that "it is to test the basic functionality such as launching camera, capturing a photo. The test is not ment for measuring the performance and clarity".

[Christine_ASUS]

Hi snizams
Thank you for your reply. Sorry to confirm with you 3 points again to avoid any misunderstanding: 
A. Firmware
Your current firmware is WW-100.10.107.87, the issue appeared from WW-100.10.107.70.
> If your device downgrade to the version before V.70, does the issue remain the same?
# Android 10 downgrade to P
Steps of Update:
1. Download the firmware to internal storage.
2. Remove Google Account.
3. Pull down the quick setting list.
4. The system will pop up a message which detected a firmware update info.
5. Execute the downgrade firmware file.

B. SMMI Test
①Wide-angled Camera Capture Test ②Tele Camera Capture Test ③Front Camera Capture Test all pass, but the pictures are all blurry.
> Do the results have difference? E,g. ①is more blurry than②

C. Factory Data Reset
Perform the Factory Reset : Settings>System>Backup & reset>Factory data reset
> The issue still remains the same after the factory reset?

Thank you.

[snizams]

Christine_ASUS

Hi snizams

Thank you for your reply. Sorry to confirm with you 3 points again to avoid any misunderstanding: 

A. Firmware

Your current firmware is WW-100.10.107.87, the issue appeared from WW-100.10.107.70.

> If your device downgrade to the version before V.70, does the issue remain the same?

# Android 10 downgrade to P

Steps of Update:

1. Download the firmware to internal storage.

2. Remove Google Account.

3. Pull down the quick setting list.

4. The system will pop up a message which detected a firmware update info.

5. Execute the downgrade firmware file.

B. SMMI Test

①Wide-angled Camera Capture Test ②Tele Camera Capture Test ③Front Camera Capture Test all pass, but the pictures are all blurry.

> Do the results have difference? E,g. ①is more blurry than②

C. Factory Data Reset

Perform the Factory Reset : Settings>System>Backup & reset>Factory data reset

> The issue still remains the same after the factory reset?

Thank you.

View post

Yes, My current firmware is .87 and the issue started from .70
I didnt try downgrading to Android P. I dont think its worth a try as the performance didnt change even after a full SW reinstall at the service center
On SMMI test, Yes the Primary camera output is blurry compared to Wideangle camera
On Factory reset, I did that atleast 2 times recently.
Hope this clarifies. Thanks for the support