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Zenfone 5z Camera Not FOCUS

Star I
Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version:
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
Please help Camera not focus, just can take near area only


170 REPLIES 170

Community Legend II

Same issue with my wife's zenfone 5z.

Issue: blurry surroundings of images and no correct focus on main camera, ultrawide was useable.

Seeing that the issue didn't seem solved on this forum,

Action: I decided to order on Aliexpress a new camera module.

After replacement, the following happened:

1) The camera is working good again, the blur effect is gone

2) An update prompt appeared, that i have ignored.

Conclusion: Changing the module takes some time but is a good solution to the issue. As it happened after an update, and despite NOT proving any direct cause, I made the decision to no longer update my wife's 5z .

Request: If there is a firmware update on the camera modules, could Asus please provide either a downloadable older version of the camera software to solve this issue? Or add an older version of the camera software in the next security update?

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If your camera started to work after module replacement than basically it was hardware problem not software i am using my 5z since 2.5 years now my camera still works great without any issue and i am on latest .110 firmware so i suggest you if your camera is working great now than you can blindly update your 5z to latest firmware i am sure you will not face any issue hereafter😊