Zenfone 5z Camera Not FOCUS

[Yulius_Mai]

Please tell us some basic information before asking for help:
Model Name: Zenfone 5z
Firmware Version: 100.10.107.70_20200320
Rooted or not: not
Frequency of Occurrence:
APP Name & APP Version (If your issue relates to the app):
In addition to information above, please also provide as much details as you can, e.g., using scenario, what troubleshooting you've already done, screenshot, etc.
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Please help Camera not focus, just can take near area only

[arun_sharma5383]

As per Christine suggestions, I have visited near buy service center and after checking my device they told me that camera is faulty and need replacement. When I asked about charges, it's only 6000 bugs. If so many people complaining same issue, then it's clear case of either software malfunctioning which asus not accepted yet or Asus selling fone with false components. I request everyone to take pledge to don't buy any Asus products in future. Ask others to boycott Asus products due to such pathetic after sales service.

[DEOKANT]

According to executive of asus's service center this is not a software issue, its rather a hardware issue.
But I am damm sure that it's a software issue provided by Asus and its responsibility of asus to solve this problem.
All the people from India please put a mail regarding this issue to asus's .
Sharing your issues here would not help at all.
Please mail to asus. That's the only way you can connect with asus and share your problems.

[rangapur_jagan]

Anyone lodges a complaint for this issue in consumer forum?

[judimedan]

thanks for information

[Zenfone5Z_custo]

Are they charging for this issue?
Horrible customer relations..