Zenfone 5 blurry camera

[ikkigooners]

Model: ZE620KL
RAM: 4G
Firmware/APP Version: WW_16.0615.1908.109
Frequency of Occurrence: Everytime
Rooted: No
APP Name: Camera

Last edited by ikkigooners on 2019/9/5 18:21 LOOK AT MY LAST POST, IT HAS NOT BEEN FIXED SINCE THIS WAS POSTED.

Hi, ever since the new update, my camera took a blurry photo if the object is more than 1 meter (and infinity), the focus is fine with object less than 1 meter (up to around 10 cm). The firmware is WW.Phone-16.0615.1905.102-0 and my Camera app version is 4.2.11.4_19064.


I already tried to reset my phone twice, but it still takes a blurry photo.
Tried formatting cache partition, still blurry.
Resetting the camera app, still blurry.
Tried changing saving location from MicroSD to internal is still blurry
The bug is only in main camera, the ultra-wide is not affected.
Pro mode's manual focus is also take blurry photo even with the slider is cranked to infinite.


Here's the example in 10 cm distance (good focus):


Here's when taking photo with 1+ meter (blurry):



100% crop, so blurry.


Waiting for firmware fix ASAP.Can't afford to bring the phone to service center as the nearest service center is located at 5 hours driving (200+ km, shitty road) from my location.

Thanks.

[ronnekendrickuy]

@Christine_ASUS hi, can you teach me how to downgrade the firmware?

[Christine_ASUS]

Hi ronnekendrickuy08
Thank you for your asking. Kindly provide the information below so that we can better assist you.
1. Your current firmware version
Settings>System>About Phone>Software information
2. Which firmware do you want to downgrade?

Kindly refer to the link below, the official website provides Version Android 10 downgrade to P file for downgrading from Android 10 to Android 9
https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/

[ronnekendrickuy]

@Christine_ASUS
Hi, thank you for responding.
1.) Its WW_16.0615.2006.131
2.) To a software where the main camera would not be blurry 🙂

Thanks!

[Christine_ASUS]

Hi ronnekendrickuy08
Thank you for your reply. I suggest you to check on SMMI test first 
Calculator> type ".12345+=">SMMI TEST>Single Test>Wide-angled Camera Capture Test/Tele Camera Capture Test/Front Camera Capture Test
If any of the SMMI tests fails, indicating high possibility of faulty hardware, kindly bring your device to the nearest ASUS repair center for device checking: https://www.asus.com/support/Service-Center-All-Countries/
If it is impossible to access the service center during Covid-19 period, please try Call us: https://www.asus.com/support/CallUs

[ronnekendrickuy]

@Christine_ASUS
Hi, I was able to do the procedure you asked me to do. All camera tests passed. So, whats the problem with my phone?