04-16-2020 03:29 AM - last edited on 01-16-2024 12:59 AM by ZenBot
06-30-2020 04:08 PM
Christine_ASUSHi, I've downloaded the said (already have the Beta 1 version) Beta 2 update for Zenfone 5 Android 10. Reboot my phone but did not see the update option nor I still have the old QKQ1.190723.002.WW_Phone-17.0615.2003.22-20200423. Even go to Settings > Update no update available. The zip file is on the internal storage but why it's not working.Hi friends
The issues of NFC and vibration have been solved with the latest version WW-17.0615.2005.25, which is now on our official website, please check your phone Settings>System>System update, or visit our website for manual update
https://www.asus.com/Phone/ZenFone-5-ZE620KL/HelpDesk_BIOS/
#Update Guide
https://www.asus.com/support/FAQ/1009748/
If you have any further queries, please do not hesitate to contact me.
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07-01-2020 12:47 AM
07-01-2020 04:52 AM
Christine_ASUSHi,Hi JDS
Thank you for your asking. Kindly try some stay-at-home troubleshooting tips below:
1. Please provide me the screenshot of your current firmware version
Settings>System>About Phone>Software information
2. Please make sure that your zip file is put into the root directory of the internal storage, aka the outermost place you could put it in.
3. The zip file might not be downloaded completely. Kindly try to download the file via PC and transfer the file with USB cable. Then try again.
If you have any further queries, please do not hesitate to contact me.
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07-01-2020 07:17 PM
07-12-2020 02:33 PM